Look… Bad things happen to good businesses all the time. I’ve heard it a million times from our customers; they received a bad review from someone they’re not even sure ever patronized their business. In fact, they suspect it’s a competitor. And a lot of the times they’re right. Mind you, I’m sure that they’ve also received their fair share of bad reviews because one of their employees was having a bad day and maybe didn’t treat a customer as well as they could have.